Broken boilers leave sheltered housing block without proper heating as temperatures plunge

Elderly say they are cold in 160 home block run by Central and Cecil Housing Trust

Friday, 2nd November 2018 — By Tom Foot


Vivian Court in Maida Vale has 160 homes 

ELDERLY residents of one of Westminster’s biggest sheltered housing blocks have been left without proper heating as the temperatures plunge.

The Central and Cecil Housing Trust offered its “sincere apologies” for the “reduced output to radiators” at Vivian Court in Maida Vale.

A replacement central heating system for the 160-home block is on order.

But a man in his 80s told the Extra: “This has been going on for weeks now.

“There are a lot of elderly people here, a lot of people who cannot afford to pay extra for electricity. Something similar happened last year. It’s so cold.”

The pensioner said hot water was available but tepid and that he had not been provided with an electric heater.

A spokesman for Central and Cecil Housing Trust said “interim heating solutions” had been provided to all homes and they had started addressing the problem on October 29.

Delays in getting the new boilers had occurred after asbestos was discovered near the boiler room.

The Health and Safety Executive had been informed and would be attending the block, a spokesman said.

He added: “Vivian Court in Maida Vale is a sheltered housing scheme of 160 apartments, managed by C&C.

“The scheme has a centralised heating system with four commercial boilers that are at the end of their life. We have procured replacement boilers this year and have scheduled replacement boilers programmed by November 7.

“All residents were immediately offered an interim heating solution (either a fan heater, or oil-filled radiator). We have advised residents at Vivian Court of the situation and offered compensation for any additional cost incurred through the use of interim heaters.

“During this time hot water has been available, although at high-demand periods there may have been delays while the tanks refilled and reheated.

“We continue to advise all residents of progress in resolving this matter, and offer our sincere apologies for the disruption.

“We are providing regular checks for all of our more vulnerable residents while we replace our boilers.”

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